FAQ's


✨What is Spacecake design?

An intergalactic realm where galactic goodies are cosmically created!

✨How long will my Order take?

All orders  are processed once payment has cleared. Processing time can take up to 3 weeks depending on your order. Postage generally take up to 3 days within Australia. International orders can take up to 6 weeks depending on what country it is.

✨Can I track my order?

Yes! All orders are posted with a tracking number.

✨How do I take care of my plushie?

All plushies should be spot washed with a damp cloth. If it is completely soiled then a gentle machine or hand wash and layed flat to dry.

✨Are my credit card details secure?

Absolutely! We do not give out any information to anyone!

✨Can I refund or exchange?

Here at Spacecake HQ we take the utmost care to ensure all products are durable, fun and long lasting so you will never need to return them! In a dire emergency, please contact me and I will sort it out! Unfortunately with custom orders there is no refund or exchange.